Pizza Hut Just Admitted a Huge Failure.
When I think of Pizza Hut, I think of fat crusts and somewhere I used to eat 20 years ago. And this may be the impression of others, as the chain watched Domino's dominate, with its digital dexterity and it's inventive marketing.
Pizza Hut promised it would catch up. It launched a mobile app. It started to ramp up delivery. But, as the pizza chain's U.S. president Artie Starrs admitted this week -- at the YUM! Brands Investors Day -- Pizza Hut has failed to do a simple, core thing.
It's failed to tell customers that it's changed.
When was the last time you ate at a Pizza Hut? Tell us in the comments section.